Debug

How to resolve issues related to extension loading and form filling

Option 1: Force Reload;

• Click extension icon in your address bar;

• Click the settings icon in the sidebar of the popup

• Click the debug button

• Click 'Force Reload'

If this does not resolve the issue proceed to option 2

Option 2: Uninstall and Reinstall

• Visit this link: https://chrome.google.com/webstore/detail/crosslister-selleraider/hoadkegncldcimofoogeljainpjpblpk

• Click the button 'Remove from Chrome';

• Visit the same link again

• Click 'Add to Chrome'

• Log In and try again

If this does not resolve the issue proceed to option 3

Option 3: Restart Computer

• Restart your computer;

If this does not resolve the issue proceed to option 4

Option 4: Ping the app

This section only applies if you cannot see the extension widget showing up on the page OR There is an error in filling the form

• Go to the page where the widget is meant to show up (on depop this will be your profile, on ebay this will be the /sh/lst/active page)

• Reload this page

• Click extension icon in your address bar;

• Click the settings icon in the sidebar;

• Click the debug button

• Click 'Ping Page'

This will return a message and download a file. Email the message response and file to [email protected];

Option 5: Turn on Debug Mode;

• Click extension icon in your address bar;

• Click the settings icon in the sidebar of the popup

• Click the debug button

• Turn on the debug log switch;

• Click the save button to save the settings;

Option 6: Make sure you only have one chrome window open before accepting permissions

• Re-install the chrome extension

• Close all chrome windows except the one with crosslister installed (You should have only 1 chrome window open)

• Try accepting permissions again;

Option 7: Update your chrome browser

• Follow the steps provided by google to update your browser: https://support.google.com/chrome/answer/95414?hl=en-GB&co=GENIE.Platform%3DDesktop