# Debug ### Option 1: Force Reload; * Click extension icon in your address bar; ![](https://126013360-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVxTAacyF0FRLrjozxJd1%2Fuploads%2FTz6ueqiguAPtA9RGB2uz%2Fimage5.jpg?alt=media\&token=4b0dd17e-a922-469c-83cd-0901836f1ecc) * Click the settings icon in the sidebar of the popup ![](https://126013360-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVxTAacyF0FRLrjozxJd1%2Fuploads%2FThUd0bEPj5ItLju5kRiI%2Fimage2.jpg?alt=media\&token=44455241-473c-49dc-858f-029b9a733911) * Click the debug button ![](https://126013360-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVxTAacyF0FRLrjozxJd1%2Fuploads%2FCIT3W0x4gIc05RAJKvVW%2Fimage8.jpg?alt=media\&token=ea6df716-c955-4cca-a8f6-759beb7af615) * Click 'Force Reload' ![](https://126013360-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVxTAacyF0FRLrjozxJd1%2Fuploads%2FQP9tXZ0dzEdfIr2DXlLZ%2Fimage7.jpg?alt=media\&token=e9aeca5a-5b9c-48c5-b79f-1018d0842c87) If this does not resolve the issue proceed to option 2 ### Option 2: Uninstall and Reinstall * Visit this link: * Click the button 'Remove from Chrome'; * Visit the same link again * Click 'Add to Chrome' * Log In and try again If this does not resolve the issue proceed to option 3 ### Option 3: Restart Computer * Restart your computer; If this does not resolve the issue proceed to option 4 ### Option 4: Ping the app This section only applies if you cannot see the extension widget showing up on the page OR There is an error in filling the form * Go to the page where the widget is meant to show up (on depop this will be your profile, on ebay this will be the /sh/lst/active page) * Reload this page * Click extension icon in your address bar; ![](https://126013360-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVxTAacyF0FRLrjozxJd1%2Fuploads%2FTz6ueqiguAPtA9RGB2uz%2Fimage5.jpg?alt=media\&token=4b0dd17e-a922-469c-83cd-0901836f1ecc) * Click the settings icon in the sidebar; ![](https://126013360-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVxTAacyF0FRLrjozxJd1%2Fuploads%2FThUd0bEPj5ItLju5kRiI%2Fimage2.jpg?alt=media\&token=44455241-473c-49dc-858f-029b9a733911) * Click the debug button ![](https://126013360-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVxTAacyF0FRLrjozxJd1%2Fuploads%2FCIT3W0x4gIc05RAJKvVW%2Fimage8.jpg?alt=media\&token=ea6df716-c955-4cca-a8f6-759beb7af615) * Click 'Ping Page' ![](https://126013360-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVxTAacyF0FRLrjozxJd1%2Fuploads%2FVs0IXkT3MsdxO5EqDUes%2Fimage6.jpg?alt=media\&token=5a706a28-5523-42c5-aea9-bd739b55e761) This will return a message and download a file. Email the message response and file to ; ### Option 5: Turn on Debug Mode; * Click extension icon in your address bar; ![](https://126013360-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVxTAacyF0FRLrjozxJd1%2Fuploads%2FTz6ueqiguAPtA9RGB2uz%2Fimage5.jpg?alt=media\&token=4b0dd17e-a922-469c-83cd-0901836f1ecc) * Click the settings icon in the sidebar of the popup ![](https://126013360-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVxTAacyF0FRLrjozxJd1%2Fuploads%2FThUd0bEPj5ItLju5kRiI%2Fimage2.jpg?alt=media\&token=44455241-473c-49dc-858f-029b9a733911) * Click the debug button * Turn on the debug log switch; * Click the save button to save the settings; ### Option 6: Make sure you only have one chrome window open before accepting permissions * Re-install the chrome extension * Close all chrome windows except the one with crosslister installed (You should have only 1 chrome window open) * Try accepting permissions again; ### Option 7: Update your chrome browser * Follow the steps provided by google to update your browser: